Helpline and Online Support Service
We understand how difficult it can be sometimes to be able to talk about your experiences or to know how to find the words and to seek support. If you are in need of emotional support or information and feel ready to talk or write to us we provide the following services for people across England and Wales.
National Male Survivor Helpline 0808 800 5005
Dedicated service for men and boys in England and Wales affected by rape or sexual abuse and those that support them such as friends and family. We offer one call a week for up to 45 minutes.
National Online Support
Dedicated service for people in England and Wales affected by sexual abuse or rape who may prefer to contact us via email or text.
- SMS Text message – text 0786 002 7573 (texts are charged at your standard rate). We offer one text conversation per week for up to 45 minutes.
- Email us anytime and we aim to reply within 7 working days
National Young People’s Helpline 0808 800 5007 – dedicated service for young people under 18 years old across England and Wales affected by sexual abuse or at risk of sexual exploitation. We offer one call a week for up to 45 minutes.
Our opening times:
For opening hours please see our contact us page.
Using our service
We support a wide range of people through our Helpline and Online Support Service and we aim to provide a service that is accessible and fair to as many people as we can. We appreciate that making that decision to get in touch and talk about your experiences can be difficult and we aim to give you the time and space to be able to do that. If English is not your preferred language we can support you via Language Line which allows people to communicate across different languages in a matter of seconds through a three way phone call with an interpreter.
If you are interested in accessing one of our services via telephone, text or email then it is important to us that you know what services are on offer, your rights and responsibilities, and that you have the chance to ask us any questions about the services before you decide to use them.
Privacy and Confidentiality
If you contact our helplines and prefer to remain anonymous, you can hide your phone number by dialing 141 before the helpline number. Please check with your network provider that this service is available with your mobile network. We do not audio record live calls.
Offering a wide range of methods of contact means that you can choose to get in touch in the most convenient manner for you. We recommend that when you contact us you do so in a private place and at a time where you will not be overheard or interrupted.
All the personally identifying information you give us will be kept confidential within our organisation unless:
* you give us permission to share information,
* the information is requested by a court of law,
* there is serious risk of harm to another person, for example, a serious crime being committed such as terrorism, fraud, or a child protection concern.
* there is serious risk of harm to yourself, for example, a plan to take your own life.
During your call , text conversation or email we may ask you if you would be willing to share some personal information (such as age, gender, geographical area) for the purpose of monitoring our service and for accessing funding. Please note it is always your choice whether you choose to answer these questions or not and if you prefer not to disclose personal information it will not affect your use of the service.
All email and text conversations will be stored securely for 30 days after the last contact with the service and then deleted unless we have a cause for concern for your safety or that of another person as outlined above or you have made a first disclosure of a potential or alleged crime that may later be used as evidence if you choose to report to the Police. If you make a first disclosure we will talk with you at the time what that means and the data we may collect.
Further information can be found on our Your Information page
Feedback about the service
If you would like to give feedback about your experience of our service you can do so anonymously via Survey Monkey by clicking his link: Helpline and Online Service Feedback.