Contact us below

Email Support Service

Please note we are not a crisis service and if you are in crisis please call Samaritans on 116123 or email jo@samaritans.org.uk or text SHOUT to 85258  (24/7 crisis text support).

For emotional support for people living in England and Wales please email support@safeline.org.uk

We support a wide range of people through our helpline and online support and we aim to provide a service that is accessible and fair to as many people as we can across England and Wales.  We appreciate that making that decision to get in touch and talk about your experiences can be difficult and we aim to give you the time and space to be able to do that.

If you need to use our service for regular, ongoing support we will discuss with you what we are able to offer you at this time.

If you use our service we may ask your permission to ask you some questions for research and funding purposes and to help improve our service.  It is totally your choice if you choose to answer or not.

Usual opening hours:

Monday 9am – 5pm

Tuesday 8am – 8pm

Wednesday 9am – 5pm

Thursday 8am – 8pm

Friday 9am – 5pm

Saturday 10am – 2pm

Please note we are closed on Bank Holidays

For general office enquiries:

Call the office on 01926 402 498

Using our Helpline Support Service

Please note we are not a crisis service and if you are in crisis please contact Samaritans on 116123 or email jo@samaritans.org.uk or text SHOUT to 85258  (24/7 crisis text support).

We support a wide range of people through our helpline and online support and we aim to provide a service that is accessible and fair to as many people as we can across England and Wales.  We appreciate that making that decision to get in touch and talk about your experiences can be difficult and we aim to give you the time and space to be able to do that.

If you need to use our service for regular, ongoing support we will discuss with you what we are able to offer you at this time.

If you contact our helpline and prefer to remain anonymous you can hide your phone number by dialing 141 before the helpline number.  Please check with your network provider as this does not work on some mobile networks.

If you use our service we may ask your permission to ask you some questions for research and funding purposes and to help improve our service.  It is totally your choice if you choose to answer or not.

Using our Text Support Service

We support a wide range of people through our text support and we aim to provide a service that is accessible and fair to as many people as we can across England and Wales.  We appreciate that making that decision to get in touch and talk about your experiences can be difficult and we aim to give you the time and space to be able to do that.

If you need to use our service for regular, ongoing support we will discuss with you what we are able to offer you at this time.

If you use our service we may ask your permission to ask you some questions for research and funding purposes and to help improve our service.  It is totally your choice if you choose to answer or not.

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